3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: Unstructured Field Experience Log
Reflection:The artifact that I have decided to use for this standard is a field experience log in which I was the technical person and solved troubleshooting problems. The issues revolved around connecting the laptops to the speakers and projectors properly. I created the field experience log during the summer of 2013 in ITEC 7400. The log documents my ability to assist others and troubleshoot and solve technical issues.
Standard 3.5, Basic Troubleshooting states, “Candidates troubleshoot basic software and hardware problems common in digital learning environments.” This standard establishes the importance of Technology coaches/educators having a basic understanding to solve basic technology issue. Last summer, during the Common Core training I was the designate technical person for the day. The main issue teachers had was getting their speakers to work properly and properly connecting the presenter’s computer to the projector. The speaker issues were resolved with proper connection.
From completing the troubleshooting field experience log, I learned how important it is to have patience. Learning technology skills is a process and everyone is not at the same place. Inwardly, I would find myself getting frustrated because the issues seemed simple to me. However, I had to remind myself of a time when I was not were I am now in my technology competence. In the future, I would like to create a screencast that provide teachers a visual of how they can avoid some of these simple but problematic issues.
The work that went into developing this artifact impacted professional learning. My professional learning was impacted because it provided me with a brief experience into the workday of a person who works in a technology focused capacity. My growth can be assessed by the patience I practice daily in helping colleagues with technology issues.
Standard 3.5, Basic Troubleshooting states, “Candidates troubleshoot basic software and hardware problems common in digital learning environments.” This standard establishes the importance of Technology coaches/educators having a basic understanding to solve basic technology issue. Last summer, during the Common Core training I was the designate technical person for the day. The main issue teachers had was getting their speakers to work properly and properly connecting the presenter’s computer to the projector. The speaker issues were resolved with proper connection.
From completing the troubleshooting field experience log, I learned how important it is to have patience. Learning technology skills is a process and everyone is not at the same place. Inwardly, I would find myself getting frustrated because the issues seemed simple to me. However, I had to remind myself of a time when I was not were I am now in my technology competence. In the future, I would like to create a screencast that provide teachers a visual of how they can avoid some of these simple but problematic issues.
The work that went into developing this artifact impacted professional learning. My professional learning was impacted because it provided me with a brief experience into the workday of a person who works in a technology focused capacity. My growth can be assessed by the patience I practice daily in helping colleagues with technology issues.